Terms and conditions
Explore Sogndal is a brand owned by Sogndal Skisenter Drift AS, and below you will find terms and conditions for booking all activities through Explore Sogndal. When you order an activity with us, you approve these, and we therefore encourage you to familiarize yourself with what is written.
Registration and payment
Registration for activities at Explore Sogndal can be done through www.exploresogndal.no, via e-mail to post@exploresogndal.no, or by phone on 41 63 99 64. When ordering an activity, the participant will receive a confirmation of the order sent to the address given e-mail address. The participant is responsible for checking that the information in the confirmation is correct.
The registration is binding for both parties from the moment the participant has received written confirmation from Explore Sogndal, and when the participant has paid for the activity(s) in full.
Participants who are under the age of 18 and who are not accompanied by a guardian need written consent from a guardian to be able to participate in the activity.
If you make a booking for several participants, you also confirm that you have the authority to accept the conditions both for yourself and the others in your travel party. You are also responsible for ensuring that everyone in your traveling party is informed about the conditions of the activity, as well as any changes to the activity.
Special conditions for each individual activity
All participants in Explore Sogndal's activities must read and understand information regarding the activity in question and the physical requirements the activity poses. Some of our activities are physically demanding, and when booking an activity, it is confirmed that the registered participant has the necessary physical conditions required and is healthy enough to properly carry out the activity in question.
Some of our activities have a lower age limit. It is up to each individual participant to familiarize themselves with the age limits before booking an activity.
What is included in the price is indicated for each individual activity, and may vary for each individual activity.
Cancellation and right of withdrawal
Any cancellation must be made in writing by e-mail to post@exploresogndal.no and will be valid from the same day, or from the first working day after receiving the e-mail if the e-mail is received after 16.00 or at the weekend/holiday.
If canceled more than 14 days before the activity starts, we will refund 80% of the total price.
If canceled between 7 and 14 days before the activity starts, we will refund 50% of the total price
If canceled less than 7 days before the activity starts, we will refund 50% of the total price
During the activity
Participants are obliged to follow Explore Sogndal's guidelines and instructions given by activity leaders during the activity. Participants who violate this may be rejected. Participants who cause damage by not following guidelines and instructions are themselves responsible for compensating for this damage.
Explore Sogndal does not refund the participation fee if the participant himself chooses to cancel the activity. Costs incurred due to personal circumstances of the participant are not paid by Explore Sogndal. Explore Sogndal reserves the right to reject participants if they lack the equipment or physical conditions that are required during the tour, and which means that the group is prevented from carrying out the activity as planned.
Changes
Explore Sogndal reserves the right to make minor changes to the program should this become necessary for various reasons. Relevant changes will be notified. The participant can withdraw from the purchase if the changes are of significant importance to the participant. This must be notified as soon as possible via e-mail to post@exploresogndal.no. If the wish to withdraw from the purchase is not notified within a reasonable time after the changes have been announced, the participant may lose the right to withdraw from the purchase.
Changes due to weather and other conditions may occur. In this case, the participant will be offered an alternative activity.
Explore Sogndal reserves the right to cancel the tour if the number of participants falls below the minimum number on the tour in question. The participant will then be offered to participate in a similar activity on a later occasion or be refunded the amount for the activity that has been ordered.
Deficiency
Explore Sogndal is responsible for the content of our products being delivered in a satisfactory manner. If you experience defects which mean that the product does not correspond to the information provided in advance, you are obliged to inform an activity manager or other contact person in Explore Sogndal about this as soon as possible. Only under the condition that this is informed as soon as the defect occurs, the participant may be entitled to a price reduction if the defect is not rectified.
Deficiencies that lead to losses for the traveler may trigger an appropriate compensation claim. The claim for compensation does not apply if the defect is due to unavoidable and extraordinary circumstances, or if the defect is caused by a third party that is not connected to Explore Sogndal and the defect could not be foreseen or avoided.
Complain
Written complaints are sent to post@exploresogndal.no no later than 1 month after the end of the activity. Complaints are processed by us as soon as possible, and no later than 14 days after receipt of the complaint.
Incurance
Insurance is not included in the price at Explore Sogndal. The participant is encouraged to review their insurance policies, and to ensure that these cover the activity in question.